Welcome to HedgeCo Website Creation

One of the issues which comes up fairly often has to do with the sending of mail through our servers and problems that people have with various ISPs (Internet Service Providers).

When setting up your mail accounts, you can use the SMTP (outgoing mail) servers which we provide with your account, these servers will take the form of “mail.example.com” example.com being the domain name at which your website resides. In some cases setting popular ISPs try to combat spam by restricting access to any SMTP server which they do not control.

This means that in many cases you will not be able to use our mail servers, but you have to point your SMTP server to the address provided by your ISP.

If you can’t access the SMTP server that we have provided you with, please check this list to see if your ISP is listed, or contact your ISP and ask them what SMTP server you should use.

One of the support questions that the HedgeCo Website team gets is how they can resize their images for use on the web. Most commonly this is seen when trying to cut an an image to the correct dimensions for a useable headshot.

This entry will give you some simple steps how you can do this with freely available tools.
(more…)

To help handle the growing needs of the HedgeCo Website support team we have implemented a ticket system which we will be using from now on to coordinate our support efforts. After evaluating our needs we selected excellent theSupportSuite product from Kayako systems, using this excellent product will enable us to handle your needs faster and more efficiently than before and will expand with our quickly growing needs.

While this new system brings a lot of power to the HedgeCo Website support team, as a client the system is very easy to use, in fact you can use it directly from your email client.

The following steps take you through the process of creating a “ticket” and using our new support system
(more…)